At Gunida Gunyah Aboriginal Corporation, your voice matters. We welcome your feedback—whether it’s about a positive experience or how we can improve our services. We also want to hear from you if you are unhappy with a service or feel you have not been treated fairly or reasonably, either by us or someone delivering services on our behalf.

 

You can share your feedback in the following ways:
 

• Complete our Client Feedback Survey

• talk directly to a staff member or volunteer

• Ask to speak with a more senior staff member

• Use the Suggestion Box

• Email: admin@gunidagunyah.com.au

• Visit or post to: Gunida Gunyah Aboriginal Corporation, 167–169 Conadilly Street, Gunnedah NSW 2380 / PO Box 439, Gunnedah NSW 2380

How to Make a Complaint at Gunida Gunyah Aboriginal Corporation

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Anyone who uses GGAC’s services or is affected by its operations has the right to make a complaint. GGAC welcomes complaints and aims to resolve them fairly and promptly.

 

Ways to Make a Complaint

 

You can make a complaint:

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• In person or verbally to:

  • The staff member you were dealing with

  • Their Manager

  • The CEO

  • A Board member

• In writing:

  • By post:
    PO Box 439, Gunnedah NSW 2380

  • By email:
    admin@gunidagunyah.com.au

• Online or via form:

  • Fill out a Feedback and Complaints Form from
    www.ggachub.com.au

  • Submit it via the Suggestion Box at
    167–169 Conadilly Street, Gunnedah

• By phone:
  (02) 6742 7038

• Anonymously:
  Submit a feedback and complaints form using any of the above methods.

   

  Please note: If you make a complaint anonymously, Gunida Gunyah will be unable to provide you with any feedback or updates about your complaint.

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How we handle complaints:

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At Gunida Gunyah Aboriginal Corporation, we aim to resolve complaints openly, honestly, and quickly.

We will acknowledge your complaint and provide a response within 7 working days

If you are not satisfied with the outcome, you can contact our Head Office:

 

Phone: (02) 6742 7038

Email: admin@gunidagunyah.com.au

 

If you are still not happy with the result or wish to speak to someone outside our organisation, you can contact the NSW Ombudsman:

 

Phone: 1800 451 524

Website: www.ombo.nsw.gov.au

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