It is best to report an issue that requires repair as soon as you notice the problem. That way we can get the process started as soon as possible to have the problem rectified. You can report a problem using the online reporting tool below.

If your problem is an emergency call the office (02) 6742 7038 during business hours. If you have an urgent or emergency issue outside of business hours please check your lease agreement and contact the emergency contractor listed on your lease. 

Please note this mobile is for genuine emergencies only. Urgent repairs are serious but not life-threatening. Emergency repairs are carried out to remove a life-threatening danger or to rectify serious damage to the property.

Response Time
Responsive Repair: Within 21 days
Urgent Repair: Within 48 hours
Emergency Repair: Within 24hrs hours

Tenant Damage

If you, anyone else living at the property or any visitors cause any damage to the property or it’s fixtures – you WILL be required to have the damages repaired within 28 days and you must inform Gunida Gunyah as soon as possible.

Damaging the property can be a breach of your lease agreement and the matter must be resolved in a timely manner to avoid action with tenancy tribunal.